Privacy Policy

Effective Date: June 2, 2025

Lotus RCM, LLC is committed to protecting the privacy and security of the information we collect, use, and disclose in the course of providing revenue cycle management (RCM) and related services to our clients.

This Privacy Policy explains how we collect, use, protect, and disclose information, including Protected Health Information (PHI), Personally Identifiable Information (PII), and other data shared with or processed by us in compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).

1. Information We Collect

Protected Health Information (PHI): Patient names, dates of birth, addresses, medical
record numbers, insurance information, diagnosis and treatment information, and other
health-related data.

Personally Identifiable Information (PII): Names, email addresses, phone numbers,
billing and payment information, and other identifiers.

  • Business Client Information: Contact details, billing preferences, contractual
    information, and other relevant business data.

2. How We Use Information

  • Medical billing and coding
  • Claims submission and follow-up
  • Insurance verification
  • Payment posting and reconciliation
  • Denial management
  • Reporting and analytics
  • Compliance and regulatory auditing

3. Information Sharing and Disclosure

  • With Authorized Parties: To our clients (healthcare providers) as necessary to perform
    RCM services.
  • Business Associates: To subcontractors and vendors under HIPAA-compliant Business
    Associate Agreements (BAAs).
  • Legal Requirements: To comply with applicable laws, court orders, or government
    regulations.
  • Corporate Transactions: In the event of a merger, acquisition, or asset sale, provided
    safeguards are maintained.

4. Data Security

  • Role-based access controls
  • Data encryption (in transit and at rest)
  • Secure login protocols and user authentication
  • Regular risk assessments and security audits
  • Employee training and confidentiality agreements

5. Data Retention

  • We retain information only as long as necessary to fulfill contractual, legal, and
    regulatory obligations. Upon termination of services or at the client’s request, data is
    securely deleted or returned.

6. Your Rights

  • Right to access and amend records
  • Right to receive an accounting of disclosures
  • Right to request restrictions or confidential communications

7. Third-Party Websites

  • Our website may contain links to external sites. We are not responsible for the content
    or privacy practices of those sites.

8. Updates to This Policy

  • We may update this Privacy Policy from time to time. Any changes will be posted on our
    website and will take effect upon publication.

9. Contact Us

Privacy Officer
Lotus RCM, LLC
4581 Weston Rd., #245
Weston, FL 33331
Email: support@lotusrcm.com
Phone: (754) 332-3512