Welcome to the website of Lotus RCM, LLC (“Lotus RCM,” “Lotus,” “we,” “us,” or “our”). These Terms and Conditions govern your access to and use of the Lotus RCM website, including its content, features, contact forms, and related online resources (collectively, the “Website”).

By accessing or using the Website, you acknowledge that you have read and agreed to these Terms and Conditions and our Privacy Policy.

 

The Website provides general information about Lotus RCM and its revenue cycle management, medical billing, coding, credentialing, consulting, compliance support, analytics, and related services.

Website content is provided for general informational and business-development purposes only. It does not constitute medical, legal, tax, accounting, coding, compliance, reimbursement, or other professional advice. You should consult an appropriately qualified professional before acting on information obtained from the Website.

 

Your access to or use of the Website, including submitting a contact request, does not create a client, consultant, fiduciary, business associate, or other professional relationship between you and Lotus RCM.

A service relationship is established only through a separate written agreement signed by Lotus RCM and the applicable client. If these Terms conflict with a signed service agreement, business associate agreement, or other written agreement between Lotus RCM and a client, the signed agreement will govern the matters it addresses.

Lotus RCM does not provide medical care or make clinical decisions. Patients should contact their healthcare provider directly regarding medical care, treatment, appointments, medical records, patient billing questions, or emergencies.

 

Lotus RCM does not require visitors to create an account or provide personal information simply to browse the Website.

Lotus RCM may collect information that you voluntarily provide when you complete a contact form, request information, or communicate with us directly. This may include your name, organization, telephone number, email address, and the information included in your message.

Information voluntarily submitted through the Website may be used to:

Submitting a contact request does not require Lotus RCM to provide services, accept an engagement, or enter into a business relationship.

For additional information about how Lotus RCM handles information submitted through the Website, please review our Privacy Policy.

 

The Website’s general contact forms and publicly listed email addresses are not intended for the transmission of protected health information (“PHI”), patient records, medical information, Social Security numbers, or other sensitive information.

Please do not submit PHI or patient-identifying information through a general contact form or unsecured email. Authorized Lotus RCM clients should transmit sensitive information only through communication methods approved by Lotus RCM and in accordance with the applicable service agreement and business associate agreement.

If you submit information on behalf of another person or organization, you represent that you have the authority and any legally required permission to do so.

 

Lotus RCM strives to provide useful and current information. However, healthcare regulations, payer policies, reimbursement requirements, coding guidance, and other industry standards frequently change.

We do not warrant that Website content is complete, current, accurate, or suitable for a particular situation. Lotus RCM may correct, modify, remove, or update Website content at any time without notice.

References to reimbursement improvement, denial reduction, workflow optimization, compliance support, or other potential benefits describe service objectives and capabilities. They do not guarantee any particular financial, operational, regulatory, or reimbursement outcome.

 

You may use the Website only for lawful purposes and in accordance with these Terms. You agree not to:

We may restrict or terminate access to the Website when we reasonably believe these Terms have been violated or Website security or operations may be at risk.

 

Unless otherwise stated, the Website and its content—including text, graphics, designs, logos, trademarks, service marks, photographs, videos, reports, downloadable materials, and other content—are owned by or licensed to Lotus RCM and are protected by applicable intellectual-property laws.

Lotus RCM grants you a limited, revocable, nonexclusive, nontransferable license to access and use the Website for personal or internal business-evaluation purposes.

You may not reproduce, republish, modify, distribute, sell, license, publicly display, create derivative works from, or commercially exploit Website content without prior written permission from Lotus RCM.

“Lotus RCM,” its logos, taglines, and associated brand elements may not be used without written authorization. All third-party names and trademarks remain the property of their respective owners.

 

When you submit a contact form or communicate with Lotus RCM electronically, you consent to receive a response using the contact information you provide.

Electronic communications may not always be secure. You should not include PHI, patient records, or other sensitive information in a general contact request or unsecured email.

 

The Website may contain links to third-party websites, applications, publications, payer resources, government materials, or other external resources. These links are provided for convenience and informational purposes only.

Lotus RCM does not control and is not responsible for the availability, accuracy, security, privacy practices, content, products, or services of third parties. A link does not necessarily constitute an endorsement or affiliation. Your use of third-party websites and services is governed by their respective terms and policies.

 

We may modify, suspend, restrict, or discontinue any part of the Website at any time. We do not guarantee that the Website will always be available, uninterrupted, secure, or free from errors or harmful components.

Although Lotus RCM maintains safeguards designed to protect the Website and information submitted through it, no website or internet transmission can be guaranteed to be completely secure. You are responsible for using appropriate precautions when accessing the Website or communicating electronically.

 

To the fullest extent permitted by law, the Website and its content are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory.

Lotus RCM disclaims all warranties regarding the Website, including implied warranties of merchantability, fitness for a particular purpose, title, noninfringement, accuracy, availability, and security.

Nothing on the Website constitutes a guarantee of collections, reimbursement, compliance, claim acceptance, denial prevention, payer participation, financial performance, or any other result.

 

To the fullest extent permitted by applicable law, Lotus RCM and its owners, officers, employees, contractors, affiliates, and representatives will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of, inability to use, or reliance on the Website or its content.

This limitation includes loss of revenue, profits, data, business opportunities, goodwill, or anticipated savings, even if Lotus RCM has been advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. Liability arising under a separate written agreement with Lotus RCM will be governed by that agreement.

 

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Lotus RCM and its owners, officers, employees, contractors, affiliates, and representatives from claims, damages, liabilities, costs, and expenses arising from your unlawful use of the Website, your violation of these Terms, your infringement of another party’s rights, or information you submit without proper authorization.

 

Lotus RCM’s collection and use of information voluntarily submitted through the Website are described in our Privacy Policy. The Privacy Policy is incorporated into these Terms by reference.

These Terms and the Website Privacy Policy do not replace any business associate agreement, data-use agreement, or other privacy and security obligations established through a separate written agreement with a Lotus RCM client.

 

Lotus RCM may update these Terms periodically. Revised Terms will be posted on this page with an updated effective date.

Your continued use of the Website after revised Terms are posted constitutes acceptance of those revisions. Material changes will apply prospectively to the extent required by applicable law.

 

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

To the extent permitted by law, any legal proceeding arising exclusively from use of the public Website or these Terms shall be brought in a state or federal court with appropriate jurisdiction in Broward County, Florida. Disputes governed by a separate written agreement with Lotus RCM will be handled according to that agreement.

 

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force and effect.

 

Lotus RCM’s failure to enforce a provision of these Terms does not waive its right to enforce that provision or any other provision later.

 

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Lotus RCM concerning your use of the public Website.

They do not replace or modify any separately signed service agreement, business associate agreement, confidentiality agreement, data-use agreement, or other written contract.

 

Questions about these Terms and Conditions may be directed to:

Lotus RCM, LLC
4581 Weston Road, #245
Weston, Florida 33331
Email: support@lotusrcm.com
Telephone: (754) 345-4246