What kinds of practices does Lotus RCM support?
Lotus RCM supports healthcare practices that are looking for dependable help, clear communication, and a more supportive service experience. This can include independent practices, specialty practices, group practices, and practices that are growing or looking for more structure.
Does Lotus RCM only offer full-service support?
No. Some practices need broader support, while others only need help in selected areas. Lotus RCM offers Full RCM Services, Targeted RCM Support, and Practice Support Services so support can be shaped around what the practice actually needs.
What is the difference between Full RCM Services and Targeted RCM Support?
Full RCM Services are designed for practices that want broader support across the core revenue cycle. Targeted RCM Support is for practices that want focused help in selected areas such as coding, billing, or denial management.
Will working with Lotus RCM disrupt the practice’s workflow?
Lotus RCM’s onboarding approach is designed to minimize workflow disruption and require minimal or no change from the doctors’ standpoint. The goal is to support your environment thoughtfully, not create unnecessary friction.
What information do we need to submit to get started?
Only the essential information needed for a callback is required. The goal is to keep the first step easy and approachable.
What are Practice Support Services?
Practice Support Services are services that sit outside the core revenue cycle but still matter deeply to how a practice operates. These include Aged A/R Recovery, Workflow Optimization, and Credentialing.
Does Lotus RCM require a long-term commitment?
No. Lotus RCM believes support should be earned through service, not locked in through pressure. The relationship is designed to feel comfortable and built around trust.
How does pricing work?
Lotus RCM offers a flat-rate pricing model designed to give practices a clearer, more straightforward understanding of service cost, but can adjust to a percentage of collection based structure for offices that prefer that option.
What does the first step look like?
The first step is a discovery call. This is simply a conversation to learn more about your practice, understand where support may be needed, and explore what kind of service structure may make the most sense.
What if we are not sure what kind of support we need?
That is perfectly fine. Many practices begin with a conversation before knowing exactly what structure or service path is right for them. The discovery call is there to help bring clarity.